RETURNS AND EXCHANGE
RETURNS AND EXCHANGE
A. What items can I return or exchange and in how much time?
We offer returns and exchanges on majority of our catalogue items
Tatvaristam Eretail Pvt Ltd offer a simple and easy 10-days return
policy to our customers. You can conveniently return or exchange
an item within 10 days from the date of delivery
B. All items to be returned or exchanged must meet the following
conditions:
All returned items must be unused and unwashed for hygiene
reasons; and returned with original packaging and tags in place.
Items without tags will not be accepted
All original packaging of the product should still be intact and no
damage has been done to either the product or its packaging
Tatvaristam Eretail Pvt Ltd reserves the right to do a thorough
quality check of the product to ensure it is resalable before issuing a
credit or exchanging the product
Any returned item received by us that does not meet the above
mentioned conditions will not be accepted, and will be returned to
the customer at their expense. No amount will be reimbursed in this
case
C. Items that cannot be exchanged or returned:
Custom items that are made to order with your specifications
Items that are worn out or used and not returned in the original
condition or packaging
A maximum of 2 exchanges are allowed per order. No further
exchange/return requests will be accepted after 2 exchanges
D. Defective or Damaged Products:
If you happen to receive defective or damaged product(s), notify us
on ahgestore@gmail.com within 24 hours of receiving the goods
along with the pictures
Any damages on arrival issue should be reported (via mail) within
48 hours / 2 days along with the pictures to investigate transit
reasons with third party couriers
E. How do I initiate the return or exchange process?
You can simply write to us at ahgestore@gmail.com or call at +91-
9888669911 and we shall be more than happy to process the return /
exchange for you.
Once you have contacted, it may take 24-72 hours
To process a return or exchange successfully, please re-pack the
items to be returned with all the original packaging & tags that they
were shipped with
F. In case of exchange:
Once the reverse pick up is successfully done from your end,
the exchange would simultaneously be initiated. There are no
return shipping charges or any other additional charges that
you would have to pay.
G. In case of return:
. Store Credit- A store credit is issued after the reverse pick up
is done and issued for the entire amount paid for the order.
. Bank Refund- After the returned product is receive at our
warehouse and checked to ensure its resalable state, the refund
will be processed within 7 days.
H. How do I receive credit in case of a successful return?
After the goods have been received at our warehouse and
thoroughly checked, a ‘store credit’ is usually issued within 24-48
hours
I. What is a ‘store credit’?
A store credit is “just like cash” and is securely stored in your
website account or issued to you as a special coupon or gift card via
mail
The store credit has an expiry of 1 year from the date of issuance
and can be used for any future purchases with no strings attached
Note: Returning or exchanging for reasons other than product
defect is a privilege offered to the customers. If any customer is
found to be abusing this privilege, then Tatvaristam Eretail Pvt Ltd
holds the right to not accept any returns / exchanges from such
customers
A. What items can I return or exchange and in how much time?
We offer returns and exchanges on majority of our catalogue items
Tatvaristam Eretail Pvt Ltd offer a simple and easy 10-days return
policy to our customers. You can conveniently return or exchange
an item within 10 days from the date of delivery
B. All items to be returned or exchanged must meet the following
conditions:
All returned items must be unused and unwashed for hygiene
reasons; and returned with original packaging and tags in place.
Items without tags will not be accepted
All original packaging of the product should still be intact and no
damage has been done to either the product or its packaging
Tatvaristam Eretail Pvt Ltd reserves the right to do a thorough
quality check of the product to ensure it is resalable before issuing a
credit or exchanging the product
Any returned item received by us that does not meet the above
mentioned conditions will not be accepted, and will be returned to
the customer at their expense. No amount will be reimbursed in this
case
C. Items that cannot be exchanged or returned:
Custom items that are made to order with your specifications
Items that are worn out or used and not returned in the original
condition or packaging
A maximum of 2 exchanges are allowed per order. No further
exchange/return requests will be accepted after 2 exchanges
D. Defective or Damaged Products:
If you happen to receive defective or damaged product(s), notify us
on ahgestore@gmail.com within 24 hours of receiving the goods
along with the pictures
Any damages on arrival issue should be reported (via mail) within
48 hours / 2 days along with the pictures to investigate transit
reasons with third party couriers
E. How do I initiate the return or exchange process?
You can simply write to us at ahgestore@gmail.com or call at +91-
9888669911 and we shall be more than happy to process the return /
exchange for you.
Once you have contacted, it may take 24-72 hours
To process a return or exchange successfully, please re-pack the
items to be returned with all the original packaging & tags that they
were shipped with
F. In case of exchange:
Once the reverse pick up is successfully done from your end,
the exchange would simultaneously be initiated. There are no
return shipping charges or any other additional charges that
you would have to pay.
G. In case of return:
. Store Credit- A store credit is issued after the reverse pick up
is done and issued for the entire amount paid for the order.
. Bank Refund- After the returned product is receive at our
warehouse and checked to ensure its resalable state, the refund
will be processed within 7 days.
H. How do I receive credit in case of a successful return?
After the goods have been received at our warehouse and
thoroughly checked, a ‘store credit’ is usually issued within 24-48
hours
I. What is a ‘store credit’?
A store credit is “just like cash” and is securely stored in your
website account or issued to you as a special coupon or gift card via
The store credit has an expiry of 1 year from the date of issuance
and can be used for any future purchases with no strings attached
Note: Returning or exchanging for reasons other than product
defect is a privilege offered to the customers. If any customer is
found to be abusing this privilege, then Tatvaristam Eretail Pvt Ltd
holds the right to not accept any returns / exchanges from such
customers